Estimated reading time: 3 minutes.
As online debate becomes more and more common I’ve been observing how hard it is for two people to have an effective dialogue without being face-to-face. (Not that all face-to-face debates go well either!) I want to offer several dialogue tips to help you have more effective dialogues in any medium.
Authors note: The embedded image in this post contains very mild language, and the article I’m linking to has language as well.
It’s not always easy to tell why a given online exchange goes badly. Sometimes it just feels like nothing is being accomplished, even if the debaters aren’t antagonistic toward each other.
I think sometimes this is because online debaters are too direct with each other. A significant portion of communication happens nonverbally, and that is all lost online. In my experience, you need to add some niceties and hefty doses of common ground to keep an online dialogue from ending with people just getting angry at each other.
But sometimes something else gets in the way, and I think most of the time, one or both people are not disagreeing well. I stumbled upon a wonderful essay by Paul Graham on different ways to disagree with people, in their order of effectiveness. You should read the entire essay, (language warning,) but I’ll summarize it here.

When I was living in Georgia with my wife, we found a dog in our apartment complex. I think she was part golden retriever, part mutt. She was very friendly and had a license on her. We knew we couldn’t keep the dog, but wanted to return her to her owner. We called the number on the license tag, but nobody called back. A few days later I called an animal shelter who said they would try to find the owner for us, and to bring the dog to them. On my way to the shelter the dog’s previous owner finally called me! The dog is literally lying on the other seat next to me in the car, and I excitedly answer the phone only to have a confusing and frustrating conversation. It turns out the owner had purposefully let the dog run away and didn’t want her anymore. He refused to take her back. Not knowing what else to do, I finished my trip to the animal shelter only to find out they were going to euthanize her unless I kept her. We just couldn’t keep her at that time. We were living in a tiny apartment complex with a policy against pets. So I drove away, knowing that the dog wouldn’t survive the night. I actually wept as I drove home, even though this was just a dog. A dog I had only known for three days.
